At DilSe.IT, we design our solutions specifically for small and medium-sized businesses. While large corporations dedicate over 15% of their budgets to IT to maintain a competitive edge, smaller businesses require similar expertise and support to succeed. That’s where we step in. Acting as your trusted advisor, we guide you in selecting, implementing, and managing the right technology solutions. With us as your dedicated, outsourced IT department, you can focus on growing your business while we handle the complexities of your IT services, software, and infrastructure.
Hosted Business Services
The DilSe.IT Hosted Business Services deliver a comprehensive set of solutions from the cloud, including: email and calendar, secure file sharing and office apps, a password vault, and virtual private network (VPN) remote connectivity. Documents and files stored on your file share in the cloud are automatically backed-up with multiple versions, so you never lose sensitive data and essential business information. Unlike other email/calendar and file share solutions, ours are priced based on storage versus user accounts, allowing every employee to have a company email address, calendar and appropriate access to shared files and apps.
Managed Services
With real-time remote monitoring and management (RMM) incorporated with alerts and automated remediation, we can identify, diagnose and fix issues quickly, often before you even know they exist. In addition, we work with you to establish the policies your business needs, and the RMM system handles routine maintenance tasks such as operating system patches and upgrades.
Endpoint protection prevents viruses, malware, and ransomware on all your devices, including PC, Mac, Linux, virtual machines, servers, Android, and Apple iOS. In addition, we provide a unique layer of protection for your Web browsers which are the primary tool for accessing critical data both inside your network perimeter and in the cloud. Your organization’s mobile devices are increasingly becoming the battleground for attacks. Mobile Device Management allows you to manage and protect these endpoints as well.
Tech Protect Cybersecurity Services
DilSe.IT Tech Protect Services offer comprehensive cybersecurity to protect every aspect of your business, whether you operate in retail, restaurant, warehouse, or office environments. In today’s landscape of increasing digital threats, safeguarding your network, devices, and sensitive data is critical for seamless operations and maintaining customer trust.
Our services ensure robust network security with continuous monitoring and advanced segmentation to protect business systems, employee devices, and guest Wi-Fi while maintaining PCI compliance. Endpoints, from office computers to POS terminals, are fortified with leading anti-virus, anti-malware, disk encryption, and browser security, with continuous monitoring to address threats before they disrupt operations. For mobile devices, we provide advanced threat defense, app controls, and web filtering to secure tablets and handhelds, keeping them functional and protected for tasks like inventory management or mobile orders.
Our proactive monitoring identifies threats instantly, with remote management options available to resolve issues swiftly—minimizing downtime and safeguarding productivity. Unlike basic cybersecurity solutions, Tech Protect secures all aspects of your environment—from customer-facing systems to back-office networks. Our layered protection adapts to evolving threats, ensuring your business remains resilient and compliant.
Technology Infrastructure
In today’s world, your business relies on computers and devices connected to a network. Yet, many companies treat their technology infrastructure as an afterthought. Inexperienced employees often install network cabling without regard for building codes and technical requirements. Or installing low voltage cabling is tacked onto the electrician’s job list. Switches and routers tend to be installed by various vendors in a haphazard and overlapping fashion based on that vendor’s specific requirements, without regard for other systems or devices on the network. As a result, troubleshooting and diagnosing issues become virtually impossible, and your uptime suffers.
Smart Wi-Fi
The rise of mobile devices in retail has drastically increased demands on store Wi-Fi networks, with traffic growing 10 to 100 times compared to a few years ago. Reliable coverage is now essential across the sales floor, receiving areas, warehouses, garden centers, and propane stations. DilSe.IT’s Smart Wi-Fi offers a simple, managed solution to upgrade your network. It provides three segmented networks: a secure, PCI-compliant segment for point-of-sale and inventory management, a separate segment for company devices, and a guest network for vendor and customer access. The system is tailored to your retail store’s environment, optimizing RF signals with strategic access point placement, interference scanning, and remote tuning. Features like fast roaming and wireless meshing ensure seamless performance. With 14 years of experience, DilSe.IT has successfully deployed Wi-Fi solutions in challenging retail spaces like lumber yards, garden centers, and historic buildings. DilSe.IT Smart Wi-Fi is your key to enhanced network reliability and efficiency.
Surveillance Systems
At DilSe.IT we believe surveillance systems are an integral part of your technology infrastructure versus a stand-alone project. Digital, IP-based cameras and your network video recorder (NVR) are treated as devices on your network. Our security camera systems strike the right balance between function and cost with commercial-grade, high-resolution equipment that won’t break the bank. IP-based cameras provide high-res, searchable imagery for catching perpetrators and monitoring employee activity. Video feeds can be accessed anytime, anywhere via remote computers or mobile devices. In addition, we are experienced with indoor and outdoor camera mounting to enable you to monitor all sensitive areas of your business.
VoIP Phone Systems
Modernize your communication with our cutting-edge the DilSe.IT VoIP Phone System, where calls are seamlessly transmitted over your data network as digital packets. Traditional analog copper phone lines are now a thing of the past, replaced by the flexibility and efficiency of internet-based voice services. Partnering with JuJu Bell for VoIP dial tone, we provide a robust VoIP solution tailored to your business needs, ensuring crystal-clear communication and cost-effective operations. Our VoIP systems offer a suite of advanced features designed to enhance productivity and customer experience. These include auto-attendant answering, which greets and routes callers efficiently; on-hold functionality accessible from any extension; and remote extensions, enabling seamless communication for team members in different locations. Additional features like voicemail and fax-to-email, call forwarding, and conference call bridges ensure that your business remains connected and responsive, whether your team is in the store or office, on the road, or working remotely. With VoIP, your phone system becomes a versatile, scalable tool that not only reduces costs but also adapts to the evolving demands of your business.
Digital Signage
Live action digital imagery and video enhances the customer experience by engaging and educating viewers. Even when your sales people aren’t immediately available, digital signs can provide details about exciting promotions, new or complex products, and innovative service offerings. Administration, design and content are hosted in the cloud. Display is handled by a highly efficient local player connected to your wi-fi network. New content is only delivered to the players when the program changes minimizing bandwidth usage on your network. Digital signs can be located anywhere power is available, and turn-key mounting solutions are available for common retail fixtures.
Sound & Public Address Systems
It is economical and efficient to install overhead Sound and Public Address (PA) Systems along with your other network infrastructure. We use high quality speakers, audio cable and amplifiers installed to local building codes. We integrate your system to popular signal sources such as Mood Media. Overhead paging and announcements are enabled through our phone system.
Low Voltage Cabling
DilSe.IT’s Structured Cabling process ensures a reliable, long-lasting network infrastructure tailored to your business needs. We use 24-port CAT6 patch panels for easy maintenance and future scalability, with all equipment rack-mounted and color-coded for straightforward troubleshooting by non-technical staff. Networking switches are configured on a unified management network, segmented with VLANs, and secured with firewalls to maintain PCI compliance while enabling efficient remote diagnostics and management.
All data drops are run directly to the equipment rack using solid copper CAT6 cables, terminated to T-568B standards, and installed according to local building codes. Each cable run is carefully planned to avoid interference, ensure safety, and meet strict standards for certification at over 250 MHz. This meticulous process guarantees your technology infrastructure for more than 10 years of dependable service.
In the event of issues, remote monitoring often identifies and resolves problems quickly. If on-site assistance is needed, standardized setups and color-coded systems allow a technician to guide non-technical employees through troubleshooting steps minimizing downtime. This approach ensures rapid resolution and keeps your business running smoothly.