If you run a retail business, you know how important it is to stay up to date with the technology that allows your business to function –– your point-of-sale (POS) software. As many DilSe.IT clients in the Ace Hardware world know, upgrading to the latest version of Epicor Eagle software, Ace Hardware’s preferred POS solution, can be a cumbersome process which takes up a great deal of time. At DilSe.IT, we’re committed to reducing the stress that comes with this process and allowing you to enjoy all the benefits that come with the latest versions of Eagle without any of the headaches. 

Upgrading Eagle is a complex, five stage process which takes nearly a week to complete and needs to be attended to daily throughout that timeframe to resolve issues as they occur at each part of the process.  The upgrade requires all computers running Eagle to have the latest Microsoft Windows updates and security patches, which we can take care of using our Remote Monitoring and Management (RMM) software.  DilSe.IT handles various parts of the staging process, the final server and client upgrades, and any necessary manual workstation upgrades after business hours to minimize the impact on your store operations.  Any necessary interactions with Epicor throughout the process are also handled by DilSe.IT on the client’s behalf, so they can focus on running their business.

When the Eagle upgrade is complete, we also make sure all of your credit card PIN pads are up-to-date with the latest software, we confirm connectivity with your Zebra mobile devices, and we upgrade your Epicor Compass analytics software if required.  We maintain a detailed project plan for each upgrade and we have completed hundreds of Eagle upgrades for our clients.

DilSe.IT reviews the release notes for each new version of Epicor Eagle software to advise our clients on the need to upgrade.  For most clients, we recommend scheduling an upgrade twice per year while avoiding the busiest seasonal retail periods.  We also consider Ace delivery days when scheduling upgrades.  We stay in-communication with the store management team throughout the upgrade process, and our Support Desk is available before the store opens on the day of any upgrade.  We support upgrades for clients running Eagle in a hosted – software as a service (SaaS) configuration – or on an on-premises server.

If you’ve been wanting to upgrade to the latest version of Eagle but have been pushing it off due to a lack of time, worries about the complexity of the process, or concern over something going wrong, reach out to us!  We’ll make it happen in a smooth, coordinated, and stress-free manner. Our goal is for the upgrade to take place without you noticing any difference at all –– other than the added benefits that come with the upgrade.