Technology Solutions for
Ace Hardware Retailers

Outsourced Technology Management for Ace Retailers

With DilSe.IT RetailTech Managed Services, Ace store owners can enjoy the peace of mind that comes with outsourcing the complete management of their technology environment. We proactively monitor and maintain your store’s network and endpoints, ensuring smooth operations and rapid issue resolution – often before you even notice a problem. Key benefits:

• Proactive Network Protection – Our Remote Monitoring and Management (RMM) system continuously monitors your entire network, delivering real-time alerts and automated remediation to protect your infrastructure.
• Tailored for Ace Stores – With decades of experience in the Ace ecosystem, we understand your specific technology needs. Our policies are built around the unique requirements of Ace retailers, from POS systems to mobile devices.
• Automated Maintenance – Routine tasks like operating system patches, software updates, and security upgrades are handled seamlessly in the background, minimizing disruptions to your store operations.

Unlike standard IT service providers, RetailTech Managed Services isn’t priced per device – ensuring predictable costs and greater value. With managed services, your technology stays secure, current, and optimized. By partnering with DilSe.IT, technology issues no longer interrupt your day or your day off.  From system updates to PCI compliance, we help you stay focused on what matters most – growing and managing a thriving Ace Hardware store.

Cloud Solutions Designed for Ace Retailers

DilSe.IT’s RetailTech Business Services provide a complete suite of cloud-based tools that simplify daily operations and enhance cybersecurity for Ace retailers. From email and shared calendars to secure file storage and password management, our solutions are tailored to meet the specific needs of Ace Hardware stores. What’s included:

• Email and Calendar – Branded email for employees, with shared calendars that streamline communication and scheduling across teams.
• Secure File Share and Office Apps – Store and collaborate on documents with confidence. All files are backed up with versioning, ensuring you never lose important data. Office apps allow you to view and simultaneously edit documents, spreadsheets, and presentations.
• Password Vault – Securely manage and share logins, credit card information, and other sensitive data with auto-generated complex passwords and multi-factor authentication support.

Unlike traditional services that charge per user, our pricing is based on total storage, allowing every employee access to email, calendars, and shared files without driving up costs. This approach ensures seamless collaboration and secure access for your entire team.

Lost files, forgotten passwords, and unprotected data can bring your operations to a halt. DilSe.IT RetailTech Business Services safeguard your store by providing automatic backups of critical business files, ransomware protection and disaster recovery options, and enhanced employee productivity with easy access tools from any device.

Complete Technology Environment for Ace Retailers

The DilSe.IT RetailTech Operating System is an all-in-one, plug-and-play technology platform built to power your Ace Hardware store for the next decade. Designed with Ace retailers in mind, this system integrates and supports every aspect of your store’s technology infrastructure – from network security to surveillance and communication systems. By bundling RetailTech Protect Cybersecurity and RetailTech Business Services, the Operating System creates a solid technology foundation. Additionally, you can customize the system to include:

• Network Management – Complete network oversight and monitoring covering switches, firewalls, and Wi-Fi access points – structured and segmented to support PCI compliance. Device integration supports surveillance systems, digital signage, electronic shelf labels, and IoT devices.
• Low Voltage Cabling – Ensures reliable connectivity for point-of-sale systems, computers, VoIP phones, surveillance cameras, and more.
• VoIP Phone System – Ace-specific VoIP solutions that replace outdated copper phone lines with internet-based calling. Features include: auto-attendant and call routing tailored to retail needs. Voicemail and fax-to-email functionality. Remote extensions and conference bridges for seamless communications across locations.
• Surveillance System – Advanced surveillance built for retail security with real-time transaction feeds to monitor register activity alongside live video. Facial recognition to detect repeat bad actors and potential threats. Remote access to view camera feeds from any device, anytime.

Whether launching a new store, upgrading an existing location, or remodeling, the RetailTech Operating System ensures your technology scales with your business growth. With a 10-year infrastructure guarantee and proactive monitoring, you can confidently focus on operations – leaving the tech to us.

Serious Wi-Fi Boost for Ace Retailers

If you’re not ready to implement RetailTech Protect Cybersecurity but need a secure, high-performance Wi-Fi upgrade to keep up with today’s retail demands, RetailTech Smart Wi-Fi is the perfect starting point.

With more mobile devices in use—Zebra handhelds, smartphones, and tablets—Wi-Fi traffic has surged 10x to 100x compared to previous years. From sales floors to warehouses, garden centers, and propane stations, seamless coverage is essential. RetailTech Smart Wi-Fi delivers:

• Three Secure Networks – A PCI-compliant segment for POS and inventory. A separate secure segment for in-store devices like key cutters and paint machines. Guest access for employee devices, vendors, and customers.
• Optimized Performance – Access points are strategically placed, with remote RF interference scanning and tuning for seamless roaming and high reliability.
• Retail-Proven Design – Built to handle challenging environments, from lumber yards to historic buildings, ensuring smooth order processing and inventory management.

DilSe.IT pre-configures and ships the system ready for plug-and-play installation, with remote support available for setup and optimization. Boost your store’s connectivity and productivity without overhauling your entire infrastructure.

Smart Security for Ace Retailers

Surveillance isn’t just a stand-alone project—it’s a vital part of your store’s technology infrastructure. DilSe.IT’s IP-based surveillance systems integrate seamlessly with your network, providing high-resolution video to protect against theft, fraud, and internal risks.  Commercial-grade NVRs and cameras function as secured devices on your store’s network for easy access and management.  View live and recorded video from any device, anywhere.  Expert camera placement enables you to monitor all sensitive areas, from sales floors to parking lots.

Take surveillance further with the RetailTech FaceAlert Network—powered by facial recognition technology.  Get instant alerts when flagged individuals enter your store.  Ace retailers collaborate to share data to a bad actor database boosting security across locations.  Proactively stop repeat offenders before they act.

From installation to ongoing support, DilSe.IT delivers comprehensive surveillance solutions designed specifically for Ace Hardware stores. Protect your assets and create safer store environments with smarter, scalable surveillance.

Smarter Communication for Ace Retailers

Seamless, reliable communication is essential to delivering great customer service. DilSe.IT’s RetailTech VoIP Phone Systems modernize your Ace Hardware store by replacing costly analog phone lines with affordable, feature-rich VoIP solutions. Calls flow over your data network, cutting expenses and streamlining operations.

With auto-attendant and call routing, customers are greeted professionally and directed to the right department or associate. Calls can be placed on hold at any station and picked up from anywhere in the store. Remote extensions allow you to use the same number across multiple locations—or from home—ensuring smooth communication no matter where your team is. Voicemail and faxes are sent directly to your inbox, so important messages never get missed.

Designed specifically for Ace retailers, our VoIP systems handle the demands of retail environments. Zebra handheld devices double as cordless extensions, keeping your staff connected while managing inventory. Installation is simple, and our team ensures your system is optimized for your store’s layout and call volume. With ongoing support and maintenance, your phones just work—so you can focus on running your business. Ace retailers save thousands annually by switching to RetailTech VoIP. If you’re ready to upgrade your communication and cut costs, DilSe.IT is here to help.

Elevate the Ace In-Store Experience

Creating the right atmosphere in your Ace Hardware store starts with seamless background music and clear in-store announcements. DilSe.IT’s RetailTech Sound and Public Address Systems are designed to integrate effortlessly with your store’s existing network infrastructure, providing high-quality audio for both customer engagement and operational efficiency.

Our systems feature commercial-grade speakers, amplifiers, and audio cabling installed to meet local building codes, ensuring reliable performance across your entire store. Whether it’s playing seasonal music, broadcasting Ace-branded promotions, or paging staff, our solutions deliver crisp, clear sound where you need it most. Integration with VoIP phones allows overhead paging directly from handsets, streamlining communication across departments.

We work with trusted media providers like Mood Media to ensure your system connects to popular signal sources, offering a consistent blend of entertainment and advertising. From the sales floor to garden centers and outdoor areas, our sound systems enhance the shopping experience while keeping operations running smoothly. Installing sound and PA systems alongside your technology infrastructure saves time and cost—ensuring your store is equipped for growth without unnecessary disruptions.

Captivate and Inform Your Customers

Bring your Ace Hardware store to life with dynamic digital signage that engages customers and drives sales, even when staff are assisting others. RetailTech Digital Signage delivers eye-catching imagery and video to showcase promotions, highlight new or complex products, and introduce innovative services—providing valuable information at key decision points throughout your store.

Our solution leverages cloud-hosted design and content management, allowing easy updates and administration from anywhere. Content is streamed to efficient, low-power local players connected to your store’s Wi-Fi network, minimizing bandwidth use by updating displays only when new programs are published. This ensures a seamless, uninterrupted experience for your customers without overloading your network.

Digital signs can be placed anywhere power is available, offering flexible installation options across sales floors, checkout lanes, and outdoor areas. Turn-key mounting solutions are designed to fit common retail fixtures, making deployment quick and hassle-free.

From promoting seasonal specials to educating customers about product features, RetailTech Digital Signage enhances the customer journey and creates a more engaging shopping environment—keeping your store modern, relevant, and competitive.

A robust, organized network is the backbone of your store’s technology. DilSe.IT’s Structured Cabling ensures your Ace Hardware location is equipped with a scalable, high-performance infrastructure that supports POS systems, VoIP phones, surveillance, and more—all while maintaining PCI compliance.

Our process begins with 24-port CAT6 patch panels and rack-mounted equipment for easy maintenance and future expansion. Color-coded cabling simplifies troubleshooting and allows non-technical staff to receive remote support, reducing downtime and eliminating vendor confusion. Networking switches are segmented and firewalled, ensuring secure data flows between devices and protecting sensitive systems.

Every cable run is completed to T-568B specifications using solid copper CAT6 cabling. We adhere to local building codes while accounting for line voltage, plenum spaces, and fire-rated walls. All data drops are tested and certified to exceed 250 MHz standards, guaranteeing 10+ years of reliable performance.

When issues arise, our structured approach allows for rapid remote diagnostics. In many cases, a DilSe.IT technician can guide your staff through quick resolutions without an on-site visit—minimizing downtime and keeping your business running smoothly.
Structured cabling isn’t just about connectivity—it’s about future-proofing your store’s technology for growth and efficiency.